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Press releases

LOT extends the possibility of free ticket changing


Warsaw, 28 July 2021 – In view of the comfort of travel planning, LOT Polish Airlines once again has extended for their passengers the possibility of flexible management of travel. Each and everyone who buys a ticket by the end of October 2021 will be able to make changes to their booking free of charge.

As of September 2020, LOT opened up an option of making changes to bookings without having to incur additional fees. Poland’s largest air carrier was one of the first in the world to have put into place a flexible policy of purchasing tickets.

We are aware that a pleasant holiday or business trip begins with trouble-free travel planning. This is why we have extended the flexible booking management policy until the end of the summer flight schedule – says Krzysztof Moczulski, LOT’s spokesman.

The extended offer includes tickets for all LOT’s scheduled connections purchased until 31 October 2021 (the date of purchase of the original ticket is binding, the change itself can be made after this date).

Those passengers who have purchased their tickets in the above-mentioned time can change the date or direction of travel free of charge in the entire network of domestic, medium- and long-haul flights and in all LOT tariffs, including the cheapest SAVER fare. Any extra fees may exclusively result from the difference in the price tickets when the fare used in the original booking is no longer available. The number of changes to the published flight schedule is unlimited.

In the event where only the travel date is changed, passengers may modify their booking at LOT.com by going to the “Manage your booking” tab. The passenger can change the direction of travel through the LOT Contact Center or at the travel agency where the original ticket has been purchased.

The possibility of changing the ticket free of charge until 31 October 2021 is just one of the multitude of amenities that LOT Polish Airlines has put into place during the pandemic. Please be noted that it is still possible to extend the validity period of all vouchers up to 24 months. The voucher can be used for 2 years following the date of its issue, whereas a new flight can be selected from the entire LOT network, available within the next 12 months.